Fully managed conversational revenue infrastructure for ecommerce

Bring shoppers back with a conversation, not a blast.

CART texts customers who have gone quiet and shoppers who hesitate, answers what is holding them back, and finds the upsell. We run the infrastructure. You keep the revenue.

Book your free revenue review See the two engines →

No long-term contractAverage 5 to 7 days to go liveAny ecommerce platform

Live engines,
one infrastructure

5 – 7 days

Average
to go live

1,500

Free credits
($300 value)

4:26

harbor-pine.com

Wool-Blend Coastal Sweater$105.00

ShippingFree

Card number

Expiration · CVC

Pay now

4:26

B&B

Birch & Bone

Welcome back, Daniel!

Birch & Bone

$168.00Won back by CART

Chew-Resistant Dog Bed, Large$118 Washable Bed Cover, Large$50

Quiet for 10 months

CART starts a real conversation

Picks up from their last order

Increases order value

Won back, plus the upsell

TCPA-compliant infrastructure SOC 2 Type II infrastructure Optimized for US ecommerce brands

What is CART?

CART is managed conversational revenue infrastructure for the moments that decide a sale.

Short for Conversational Automated Revenue Technology, CART is the managed infrastructure behind every conversation we run for ecommerce brands. Two engines are live today: Customer Winback, which brings quiet customers back, and Abandoned Cart Recovery, which recovers carts that would otherwise be lost. More engines run on the same foundation as your program grows. It's optimized for US ecommerce brands, starting with SMS, with WhatsApp coming soon for international customers.

CART acts as a sales concierge. When a customer goes quiet or a shopper hesitates at checkout, it starts a real, two-way SMS exchange, not a scheduled blast. Each message is timed to the customer, such as their reorder window or how long they have been quiet, and there is no app to open. They just reply to a text they are already reading.

Enterprise-grade infrastructure. Boutique service. Most platforms give you a tool. We give you a team and the infrastructure.

Starts from their order history

Knows what they bought and when, so the first text is personal, not generic.

Answers product questions

Sizing, fit, restock, shipping, in the thread.

Resolves objections

Price, timing or a past issue. Deals with the real hesitation, not a script.

Brings them back to buy

A direct link to the product or cart, without leaning on a discount code.

How it runs and who manages it

It runs alongside your existing Klaviyo email flows rather than replacing them. Operations are fully managed by SalesLead.ai.

Most SMS apps hand you a dashboard and expect you to run the program yourself. CART is the opposite: our revenue execution team configures and tunes it, AI monitors every conversation and escalates to our team in real time.

Tone, personality, discount logic, and escalation paths are yours to set. You approve how CART sounds and when it hands off to a real person, we handle the day-to-day execution.

Two Live Engines

One infrastructure. Two engines running today.

Live

Customer Winback

Brings back customers who have gone quiet through a real SMS conversation tied to what they actually bought. It starts with a one-time database reactivation, then keeps running on ongoing triggers.

How winback works →

Live

Abandoned Cart Recovery

Two-way SMS the moment a shopper hesitates at checkout, recovering an additional 10-15% of carts in our testing.

How cart recovery works →

See what's next on the roadmap →

Free Revenue Review

Find out what is sitting unrecovered. Before you commit to anything.

Step 01

Share your data

For winback, a customer export with order history and consent status, as a file or a Klaviyo export (a live Klaviyo, API or webhook feed carries the setup fee). For abandoned carts, your monthly order and checkout volume.

Step 02

We report the numbers

How many customers are reachable and eligible to text, and what winback or cart recovery could realistically add in revenue.

Only customers with valid opt-in are counted.

Step 03

You decide

If the numbers make sense, start your free trial and go live in an average of 5 to 7 days. If not, you keep the report.

No retainers. No long-term contract.

Then the Revenue Proof: your free trial on your own customers or store, measured three ways.

01Reach

Reachable share

How much of your list is consented, valid, and safe to text.

02Response

Reply rate

How many customers answer a real conversation, not just open a message.

03Revenue

Revenue added

What won-back customers and recovered carts add over the course of your trial.

Book Your Free Revenue Review →

The Infrastructure

One infrastructure. One data layer. A growing set of engines.

Most brands stitch together a different tool for every stage of the funnel. We call the alternative Revenue Execution as a Service (REaaS): CART is the infrastructure, and Customer Winback and Abandoned Cart Recovery are the first engines running on it.

Layer 01Platform & delivery

File or Klaviyo export Shopify, read-only Data sync for other platforms Real-time data layer US SMS live WhatsApp coming soon AI models Workflow orchestration

Layer 02CART execution layer

Trigger detection & polling AI agent configuration Duplicate protection Shared data layer Compliance framework

Layer 03Revenue engines

Customer WinbackLive today Abandoned Cart RecoveryLive today Second OrderNext Speed to Lead Text Chat Browse Abandonment Recovery

See the Full Roadmap →

Your Free Trial

Proof First. Commitment Later.

Your first 1,500 credits ($300 value) are on us. Run CART on your own customers or your own store for up to 30 days before you commit to anything.

Step 01

Connect

Database reactivation starts from your customer export. Abandoned Cart Recovery connects to your store with no dev work. We handle your phone number, carrier registration, and configuration, operating within SalesLead.ai's compliance framework.

A card on file and your consent attestation are required before sending. Nothing is billed during your trial. Everything else, email, welcome series, campaigns, keeps running as normal.

Step 02

Run

CART runs live two-way conversations until you have used your 1,500 credits or 30 days have passed, whichever comes first. For cart recovery, any existing cart-recovery SMS flow is paused for a clean comparison.

Step 03

Measure

Every reply, recovery, and revenue dollar is tracked.

You get a side-by-side comparison against your historical results.

Step 04

Decide

Buy credits to continue, adjust, or walk away from the trial at no cost.

No retainers. No long-term contract.

You approve the setup. We run the program. You watch the results come in.

Fully Built for Your Brand

Trained on your product catalog, tone, and objection patterns.

1,500 Credits, On Us

A $300 value, for up to 30 days, at no cost.

Run by Our Team

We configure, monitor, and tune every conversation. You approve how CART sounds.

No long-term commitment, just a real picture of what CART brings back for your brand.

Start My Free Trial →

Pricing

Start Free. Then Buy Only the Credits You Need.

Your first 1,500 credits ($300 value) are on us. One credit is one standard-length message sent or received, and every credit includes our fully managed service. No monthly platform fee and no long-term contract.

Plan

Credits

Per credit

Price

Free trialOne per brand, up to 30 days

1,500 credits

Free

GrowthPay as you go

From 1,500 credits

$0.20

From $300

Momentum

25,000 credits

$0.17

$4,250

Accelerate

50,000 credits

$0.15

$7,500

Scale

100,000 credits

$0.14

$14,000

Enterprise

250,000+ credits

Custom

Talk to us →

Free trial terms: one per brand, up to 1,500 credits or 30 days, whichever comes first. A card on file and your consent attestation are required before sending.

$500 one-time setup fee for your first engine that connects to your store, added as a separate line on your first credit purchase. It does not use up credits. Database reactivation starts from your customer export, so no store connection is required and there is no setup fee. A live Klaviyo, API or webhook feed counts as a connection, and the setup fee applies. Custom builds are scoped individually.

How your balance works. Credits are prepaid. Turn on auto-reload to keep your balance topped up, or buy more any time. If your balance reaches zero, sending pauses until you top up. Unused credits are refundable within 12 months of purchase, at the price you paid.

Architecture

How CART Fits Into Your Stack

Built on your customer data and managed messaging infrastructure.

Customer Signal

Customer goes quiet
Cart abandonment detected

CART Execution Layer

Intent-aware activation
Order and cart context
Objection handling

Customer Interaction

Real two-way dialogue
Guidance back to buy

Completed Transaction

Won-back and recovered revenue
Margin preserved
Increased AOV when possible

Built on Enterprise-Grade Infrastructure Direct platform integration, read-only access, and load-balanced architecture built for concurrency.

Your commerce platformOrders, customers & checkout events

Real-time data layer · SOC 2 Type II

SMS delivery

AI agent

Orchestration

See the full architecture & security breakdown →

Common Questions

What You Need to Know

Getting started

What is CART?

CART is managed conversational revenue infrastructure for ecommerce. SalesLead.ai runs it for you: the phone numbers, carrier registration, compliance, and the conversations themselves. Two engines are live today, Customer Winback and Abandoned Cart Recovery, and more are on the way on the same system.

What is customer winback by SMS?

Reaching customers who have gone quiet with a real two-way text conversation tied to what they actually bought, instead of a generic blast. It starts with a one-time database reactivation from your customer export, then runs on ongoing triggers: customers who go quiet, reorder timing, and subscription cancel or pause.

What is abandoned cart SMS recovery?

Re-engaging shoppers who abandon their cart using text messages. SMS achieves 90%+ open rates, well above email's 20-30%. Because CART opens a real two-way conversation, 45-60% of shoppers actually reply, a response rate that doesn't exist for one-way blasts or email.

How long does it take to go live?

On average, 5 to 7 days, including getting your dedicated phone number and carrier (A2P 10DLC) registration approved, which is the part that takes the longest. No developer work required. SalesLead.ai handles integration, number setup, carrier registration, and compliance end-to-end.

Which ecommerce platforms does CART work with?

Customer Winback works on any ecommerce platform, including Shopify, WooCommerce, BigCommerce, and Adobe Commerce (Magento), because it needs only your customer list, order history, and consent records. Data comes in through a file export or a Klaviyo export, or through a live Klaviyo, API or webhook feed, which counts as a connection and carries the setup fee. Abandoned Cart Recovery needs live store events, so it is live on Shopify today and we set up a connection for other platforms. Custom and headless stores are scoped individually.

Pricing and free trial

What does the free trial include?

Your first 1,500 credits, a $300 value, free for up to 30 days, whichever comes first. It is one trial per brand. A card on file and your consent attestation are required before sending, and nothing is billed during the trial. It starts with a Free Revenue Review so you know what to expect.

How does pricing work?

You buy credits, and one credit is one standard-length message sent or received. Growth is pay as you go at $0.20 per credit, from a $300 purchase. Larger packs lower the rate: Momentum, Accelerate, and Scale. At 250,000+ credits, talk to us about Enterprise. Every credit includes our fully managed service, with no monthly platform fee and no long-term contract. A $500 one-time setup fee applies to your first engine that connects to your store. It is added as a separate line on your first credit purchase and does not use up credits. Database reactivation starts from your customer export, so there is no setup fee. A live Klaviyo, API or webhook feed counts as a connection, and the setup fee applies.

What happens if my balance reaches zero?

Sending pauses until you top up. You can turn on auto-reload to keep your balance topped up, or buy more any time.

Can I get a refund on unused credits?

Yes. Unused credits are refundable within 12 months of purchase, at the price you paid.

Your stack

How does CART work with my existing Klaviyo flows?

CART runs alongside Klaviyo, it doesn't replace it. Customer Winback reaches customers who have gone quiet, and cart recovery targets abandoners who didn't open your email, adding an incremental layer on top.

I already use Postscript, Attentive, or another SMS tool. Does CART conflict with it?

Customer Winback texts customers who have gone quiet, so it doesn't overlap with your active flows. For cart recovery, we pause the cart-recovery-specific flow in your existing SMS tool during your free trial, so there's no duplicate messaging to the same shopper. Everything else on your SMS program, welcome series, campaigns, non-cart flows, keeps running as normal. That gives you a clean comparison against your historical results. See how CART stacks up on our comparison page.

Does CART have write access to my store?

No. Access is read-only. CART only requests permission to read orders, customers, products, and inventory. It never creates, modifies, or deletes anything in your store.

What does "conversational AI" mean in practice?

Instead of a scheduled blast, CART opens a real two-way dialogue. It picks up from what the customer actually bought or left in their cart, answers their questions, addresses their hesitation, and guides them back to buy, drawing on training across ecommerce categories such as beauty, wellness, apparel, footwear, jewelry, food and beverage, home goods, and pet. It can also suggest complementary products or pairings to help increase order value.

Who do you text?

Only customers with a valid SMS opt-in. We count and text only consented customers, and you attest to consent before sending. Customers can opt out at any time by replying STOP, or with a similar word like END, CANCEL, or UNSUBSCRIBE.

Is CART real-time?

Yes. For cart recovery, CART fires within 15 minutes of abandonment during sending hours, while purchase intent is still active. Abandonments that happen overnight are held until the morning to respect quiet hours.

Why does CART use local numbers instead of an 800 number?

Local, dedicated numbers cost more to set up, and take more time on the front end, than toll-free, but they're what let CART feel like a real person texting instead of a bot blast. Since results depend on customers actually replying, the number has to feel like a conversation, not a notification.

Do customers know they're interacting with AI?

Yes. If a customer asks whether they're speaking with a person or an AI, CART discloses that clearly and immediately, consistent with applicable disclosure requirements.

Who runs it

Who operates and manages CART?

SalesLead.ai, end-to-end: integration, A2P 10DLC registration, and ongoing SMS operations, all run within SalesLead.ai's compliance framework. Conversations are monitored by AI in real time and escalated to our revenue execution team whenever it matters. No dashboard to manage, no team to train. CART handles the sales conversation, not customer support, so your brand keeps its own support team for questions like order issues and returns.

Do I need to manage this myself?

No. Most SMS tools hand you a dashboard and expect you to configure flows, watch the inbox, and troubleshoot deliverability yourself. CART is run by SalesLead.ai's revenue execution team, with AI monitoring every conversation in real time and escalating anything that needs a human. There's nothing for you to log into or manage day to day.

Is CART built entirely in-house, or does it leverage other platforms?

Both. CART runs on best-in-class infrastructure, including Supabase, Signal House, Twilio, OpenAI, and HighLevel, and the orchestration layer SalesLead.ai has built on top of them: detection and polling logic, AI agent configuration, duplicate protection, and a shared data layer built to let multiple engines run on one system instead of six separate tools. See our architecture breakdown for the specifics.

Can I get a security questionnaire or SOC 2 information before I start?

If you need a completed security questionnaire or our SOC 2 attribution before getting started, see our Security page.

How does agency integration work?

CART integrates directly into your existing agency stack, no disruption to current systems or your client relationship. Refer a client and step back, or stay involved managing the account, either way you're compensated for the value you bring. See the exact terms on our Partners Program page.

Partners

Your Recommendation, Backed by Proof, Not Promises

See the Partners Program →

Refer or run itHand it off and step back, or stay involved and run it.

Paid either wayYou're compensated for the value you bring.

Free trial for every brandEach brand you refer starts with 1,500 credits on us. Card required to activate.

Scott Overbeck

Founder & CEO

25 YRS ENTERPRISE
16 YRS WITH MANAGED SERVICES

Why I Built CART

For 25 years in enterprise, I watched companies leverage massive resources to give customers the highest-touch experience: real attention at the moments that mattered. Sixteen of those years I spent working alongside managed services, watching what high-touch actually delivers when it's done right. That's not theory to me. I've seen the retention numbers, the loyalty, the difference it makes when someone shows up at the right moment.

Ecommerce brands can't come close to matching that, so their customers get a follow-up email an hour or more later, maybe.

That gap is what CART exists to close.

If you want to talk through whether it is a fit for your store, let's chat.

Talk to Scott → Connect on LinkedIn Learn more about what drives SalesLead.ai →

Get Started

Ready to See What You're Leaving on the Table?

Share a customer export or your order volume. We show you what winback and cart recovery could add, before you commit to anything. We run it so you don't have to, configuring, monitoring, and optimizing every conversation.

Book a Free Revenue Review →

Fully managed · Built on TCPA-compliant infrastructure · No long-term contract