Roadmap

What's live, and what's next.

CART is one infrastructure with a growing set of engines. This page tracks what's running today and what's coming next.

Most brands stitch together a different tool for every stage of the funnel. CART is one infrastructure, one data layer, a growing set of engines that all run on the same rails.

Abandoned Cart Recovery
Live

Two-way conversational SMS the moment a shopper hesitates at checkout.

Result: incremental 10–15% recovery rate on top of whatever flows you already run.
See how it works →

Planned

Actively being built. Higher confidence, no committed ship date.

Browse Abandonment Recovery Planned

Re-engages shoppers who browse but never add to cart. Most visitors leave without adding anything, so there's nothing to recover from later. This starts the conversation earlier, based on what someone actually looked at, and works through hesitation before a cart ever forms.

Goal: more carts created, not just more carts saved.
Win-Back & Reactivation Planned

Brings back customers who've gone quiet. Every store has customers who bought once and never came back. This reaches out with a real conversation tied to what they actually bought, not a generic "we miss you" blast.

Goal: higher repeat purchase rate and stronger customer lifetime value.

Exploratory

Directional. Still working out how these should work, not yet committed to a build.

Post-Purchase Upsells & Cross-Sells Exploratory

Suggests the next purchase right when trust is highest. Right after someone buys is when they're most open to buying again. We're exploring how to make that moment conversational instead of a static "you might also like" block.

Goal: more revenue per customer, no added ad spend.
Conversion-Focused Support Exploratory

Turns support conversations into saved sales, not just closed tickets. A support question at the wrong moment can quietly kill a sale. We're exploring how to handle product and policy questions in a way that keeps someone moving toward checkout.

Goal: fewer sales lost to slow support.
Checkout Assistance Exploratory

Real-time help at the exact moment someone hesitates at checkout. We're exploring how to catch friction as it happens, rather than after someone's already abandoned.

Goal: fewer last-second drop-offs.

Roadmap order reflects current sequencing, not committed ship dates.

Shared Capabilities

Not a numbered engine, this is underlying infrastructure that strengthens the engines above.

Identity resolution
Extending reach to shoppers who haven't been identified yet, through a pixel integration, so Browse Abandonment Recovery can work on anonymous traffic, not just known contacts.
Intent signals
Behavior-based tagging that feeds more relevant messaging into Browse Abandonment, Win-Back, and future engines as they ship.

Want to see something specific on the roadmap?

Which engine you'd want next shapes what we build after Browse Abandonment Recovery. Tell us what would help your store.

Contact us →
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